House Policy
Returns & Refunds
If something isn't right
If an item arrives damaged, incorrect, or not as described, contact us within 7 days of delivery and we'll make it right with a replacement or a refund.
What we can't take back
Because these are cosmetic and personal care products, we're unable to accept returns of opened or used items for reasons of change of mind.
How to start a return
Message us on WhatsApp (0728 238 828) or email beauty@zaneelegance.com with your order details and, where possible, a photo of the item. These rules sit alongside your rights under the Consumer Protection Act, 2012.
More
Delivery details are on the Shipping & Delivery page and the full terms are in our Terms & Conditions.