Shipping & Delivery

Dispatch

We aim to dispatch orders within 1–2 business days of payment being confirmed. Delivery times vary by location within Kenya. We'll contact you if anything delays your order.

Delivery fees

Fees depend on where you are. They are worked out from your delivery address at checkout.

• Nairobi CBD — cbd, nairobi cbd, town, city centre, city center, upper hill, ngaraKES 200
• Nairobi & environs — nairobi, westlands, kilimani, kileleshwa, lavington, karen, langata, south b, south c, parklands, runda, kasarani, roysambu, embakasi, ruaka, kitengela, rongai, syokimau, thika roadKES 350
• Upcountry (courier)KES 600

Delivery within Nairobi is free on orders over KES 10,000.

Payment

Prices are in Kenyan Shillings (KES) and include all applicable taxes unless stated otherwise. We accept M-Pesa and major debit and credit cards. An order is confirmed once payment is received.

Problems with your delivery

If an item arrives damaged or isn't what you ordered, see Returns & Refunds, or message us on WhatsApp (0728 238 828) or at beauty@zaneelegance.com.